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Hotel Yaramar
  • Complaints channel | Hotel Yaramar | Fuengirola | Megaphone for guest feedback
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Complaints channel

HOTEL YARAMAR provides a specific communication channel that serves as a tool for making inquiries, raising doubts, and/or presenting complaints related to the application of our Business Code of Ethics and for reporting any possible irregularity, non-compliance, or behavior contrary to ethics, legality, criminal offenses, and the rules that govern this group.

All communications made through this channel will be confidential and may be anonymous, as the security software tool used guarantees anonymity. The sender will be protected against any attempt at retaliation. Furthermore, documentation considered appropriate may be attached to the communications. In case the sender wishes to identify themselves, an optional section has been enabled in the Communication Channel to enter their details.


GDPR CLAUSE INTERNAL INFORMATION AND WHISTLEBLOWER PROTECTION SYSTEM

Controller: Hotel Yaramar, S.L, with address at: C/ Jaén, nº 2, 29640 Fuengirola, Málaga. Phone: 952921100. Email: protecciondedatos@mlhoteles.com. http://www.hotelyaramar.es. The purpose is the management of the procedure referred to in Article 9 of Law 2/2023. No international transfers of your data are made. Your data may be disclosed to the Judicial Authority, Public Prosecutor's Office, or the competent administrative authority within the framework of criminal, disciplinary, or sanctioning investigations. We process your data by virtue of a legal obligation and by virtue of Law 2/2023, of February 20, regulating the protection of persons who report regulatory infringements and the fight against corruption. Your data will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that could arise from said purpose and the processing of the data. The provisions of the different regulations regarding the retention period will apply, insofar as they are applicable to this processing. You can access, rectify, and delete the data, in addition to the rest of the rights recognized in the regulations, which you can exercise both at the address and the email that appear at the beginning of the clause. You can file a claim with the A.E.P.D. (Spanish Data Protection Agency), through the Authority's electronic office or by non-electronic means, in the event that you believe your rights have been violated. You have more information about our privacy policy on our website indicated above.

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